Edit, skip or cancel scheduled work

Change a visit safely, understand one-off and recurring work, and avoid altering more future jobs than intended.

Reviewed 26 July 2026For Web, iPhone & iPad, Android
In this guide

Before changing scheduled work, check whether you are editing one visit or the recurring schedule that creates future visits. That distinction prevents accidental changes across an entire round.

Instructions for your platform

Choose where you’re using Surehand. We’ll remember your selection for the next guide.

Change work on the web

  1. Open Planner, Day View or Jobs.
  2. Open the visit you need to change.
  3. Choose the relevant edit, move, skip or cancel action.
  4. Check whether the action applies to this visit or to future recurring work.
  5. Confirm the new date, status or cancellation only after reviewing the summary.

For several visits affected by the same event, use the bulk move workflow from the planner rather than editing each job separately.

Example data: moving several fictional scheduled jobs in the current Surehand web app
Example data: moving several fictional scheduled jobs in the current Surehand web app

Choose the right outcome

  • Reschedule when the work is still required on another date.
  • Skip when one occurrence should not happen but the recurring schedule should continue.
  • Cancel when the planned visit should not proceed.
  • Edit recurring work when the ongoing agreement, price or frequency has changed.

Check downstream effects

After making the change, check the planner and customer history. If an invoice, payment or customer message already exists, confirm whether it also needs attention. Changing a job does not necessarily withdraw a document or message that has already been sent.