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Practical, ready-to-adapt customer messages for the moments that affect a window-cleaning round most: access, weather changes, payment, quotes and skipped work.
Plumbing software that keeps up when the kitchen tap won’t
From boiler swaps to 2am leaks, plumbing is unpredictable. Surehand keeps callouts, parts, certificates and payments in one place — built for UK plumbers, Gas Safe registered or domestic.
iOS, Android & web · 30-day free trial · Cancel anytime
Common challenges plumbing businesses face
Running a plumbing business comes with unique challenges. Here's how Surehand helps.
Emergency callouts blow up your day
An urgent leak comes in at half past three. You need to reschedule two jobs, ring the customer, check the van for parts and get there in twenty minutes — without losing the rest of the day.
Van stock is a guessing game
How many 22mm copper elbows are left in the van? Nobody knows. You order more, find a stash, end up with three of everything. Parts tracking shouldn't be a Sunday night ritual.
Quotes from your phone need to look professional
Customer wants the price for a new bathroom suite while you're standing in their kitchen. Scribbling on the back of a flyer doesn't cut it. You need a proper quote, sent before you leave.
Cash flow on commercial jobs is brutal
Big jobs mean 30-day terms, staged payments, and chasing the office for the final invoice. Without a system you're funding their cash flow with yours.
Gas Safe paperwork piles up
Annual landlord gas safety certificates, boiler service records, Gas Safe registration renewal — all important, all easy to lose track of without a digital trail.
Customers forget you exist between callouts
You fix a boiler, six months later they ring a different plumber for the next job. Without a CRM and reminder system your customer base leaks revenue.
Features built for plumbing businesses
Surehand provides industry-specific tools to help you run your business more efficiently.
Emergency Job Scheduling
Drop an emergency callout into the day with a tap. Surehand shows you which jobs can be moved and texts the affected customers automatically.
Parts & Job Notes
Log parts used per job from your phone. Build a picture of what each customer's boiler/system uses so the next visit is faster.
Quick Quote Builder
Build a quote on site with line items for labour, parts, and call-out. Save common quotes (boiler service, tap replacement, bathroom install) as templates.
Direct Debit & Card Payments
Take payment on the spot via card link, or set up Direct Debit for landlords and commercial customers via GoCardless. Cash flow improves overnight.
Gas Safe Certificate Storage
Attach a CP12 / Gas Safety Record to the customer file. Set annual renewal reminders. No more chasing landlords or losing the paperwork.
Service Reminder Automation
Boiler serviced this November? Surehand pings the customer next October to book it again. They don't ring a competitor and you don't lift a finger.
Mobile App with Photo Records
Take photos of leaks, completed work, and meter readings against the job. Stored permanently — useful for warranty claims and warranty disputes.
Xero / MTD Sync
Invoices sync to Xero automatically — HMRC-recognised software for Making Tax Digital. From April 2026, plumbers earning over £50k must comply.
5+
Hours saved weekly
50%
Faster invoicing
100%
Certificate trail
0
Missed callouts
How Surehand fits into your day
See how Plumbing professionals use Surehand to streamline their workflow and save time.
1
Receive Call or Inquiry
Customer calls with a plumbing issue. Quickly check your schedule and create a quote or schedule an emergency callout.
2
Check Parts & Schedule
Review what parts you need and have available. Schedule the job and ensure you have everything required.
3
Complete the Job
On site, update job status and add notes. Track parts used and time spent for accurate invoicing.
4
Invoice & Get Paid
Generate invoice with parts and labor immediately. Send via email and accept payment on the spot if possible.
How does Surehand compare?
See how a purpose-built plumbing app stacks up against the alternatives.
Compare with
Feature
Surehand
Spreadsheet / Notebook
Emergency rescheduling
One-tap, auto SMS to affected
Phone everyone manually
Gas Safe / CP12 storage
Per customer, with renewal alerts
Folder full of paper
UK Direct Debit
GoCardless built-in
Not possible
Card payment links via SMS
Stripe built-in
Not possible
Quote templates for common jobs
Unlimited
Re-type every time
Service reminder automation
Built-in
Manual diary entry
Xero / MTD sync
Direct, automatic
Manual entry
Pricing for solo plumber
£15/month
Free but slow
Simple pricing. No surprises.
Start with the free trial. Pick a plan when you're ready. Cancel anytime.
Essentials
Everything you need to get started. Customers, jobs, quotes, invoices.
£15/month
- Up to 3 users included
- Customer management (basic CRM)
- Job scheduling & calendar
- Quotes & invoices (email send)
- Payment tracking
- Automated email reminders (up to 500 emails per month)
- Basic reporting
- Email support
- Onboarding assistance included
Pro
Online payments, job forms, and automatic reminders. Less chasing, more earning.
£23/month
- Everything in Essentials, plus:
- Up to 3 users included
- Online payments (Stripe)
- Automated email reminders
- Job forms & reports (up to 3 active form templates)
- Basic automations (e.g. reminders, follow-ups)
- Enhanced reporting (jobs & revenue)
- Priority email support
- Onboarding assistance included
Crew
For teams. Advanced scheduling, permissions, and reporting across your whole crew.
From £79/month
+ £7 per additional user
- Everything in Pro, plus:
- Up to 3 users included (then £7 per additional user)
- Advanced automations & workflows
- Customer portal (view quotes, invoices, job history)
- Advanced customer portal options (branding, extra info)
- Advanced job forms & reports (higher template limits)
- Team scheduling & job assignment
- Role-based permissions
- Audit logs (who changed what)
- Advanced reporting & exports (team performance, KPIs)
- API access (for custom integrations)
- Dedicated account manager
- Priority support (email + phone)
All plans include email support and onboarding assistance. Start with a free trial and change plans as your business grows.
Built for the way UK plumbing actually works
Gas Safe paperwork, water regulations, emergency rates — the bits a generic CRM doesn't cover.
Gas Safe registration & CP12s
Store your Gas Safe number on every job, attach CP12 / Gas Safety Records to the customer, and get reminded before annual landlord certs expire.
Water regulations (WRAS / Reg 4)
Job-specific notes for backflow protection, fluid categories, and notifiable work. Pull up the customer's history before you start.
Emergency response rates
Out-of-hours and weekend rate cards that auto-apply when customers book outside business hours. No awkward call-out conversations on the doorstep.
Boiler & system service history
Build a year-on-year service record per boiler. Useful for warranty claims, customer trust, and getting the next service booked before someone else does.
Plumbing Software FAQs
Common questions about using Surehand for your plumbing business.
Yes. Log parts used per job from the mobile app. Over time you build a picture of what each system needs, which makes return visits faster and your van stock more accurate.
Easy Switching
Switching from Tradify, ServiceM8, Commusoft or Joblogic?
We get it — moving your business data feels risky. We've made it as painless as possible.
Import your data
Bring your customer list, job history, and pricing across. No starting from scratch — your round comes with you.
Keep your GoCardless mandates
Already using GoCardless? We'll review your setup and help plan the move, including what can be transferred.
Hands-on onboarding
Start with a 30-day free trial. We'll help you get set up and make sure it works for you.
Your lads will actually use it
Clean interface, no clutter. Simple enough to pick up in minutes without any fuss.
We'll help you import your data and get set up.
More for your trade
Practical guides for plumbing businesses.
Tips for Plumbing Businesses
Learn how to grow and manage your plumbing business more effectively.
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Less paperwork, more spanner work
Surehand handles the callouts, the certificates, the invoices and the chasing — so you can focus on the work. Try free for 30 days.
Start free trial
30-day free trial · Cancel anytime